Cainiao App

Technology and Other Services

As a smart logistics enterprise, Cainiao has established a logistics network that is supported by the most advanced technology, and we continuously innovate in the research and application of digital technology. Our independently developed advanced technologies include intelligent hardware, automation, IoT, and artificial intelligence. These technologies enable us to achieve intelligent control of key network nodes, effectively handle various peak demands, and provide a highly flexible and predictable network operation with exceptional efficiency.

Our technology and other services primarily consist of the Cainiao Post Solution, Cainiao App, logistics technology, and logistics asset services. Through these technical solutions, we have built the world's largest digitalized "pick-up, drop-off" network and have developed the most widely used logistics app in the world.

Cainiao App
Delivery Tracking
One-stop delivery tracking across the entire network with delivery status available at a glance.
Delivery Tracking
One-stop delivery tracking across the entire network with delivery status available at a glance.
One-stop Tracking
One-stop tracking for delivery across the entire network which supports affiliated e-commerce platforms such as Taobao, Tmall, ltao, 1688, Xianyu, and Kuaishou. It is also linked to mobile phone numbers, with multiple enquiry methods including searching by order number, QR code, and image recognition.
One-stop Tracking
Tracking for Your Family
Connect with your family members and manage your whole family’s delivery.
Tracking for Your Family
Quick Tracking
View the status of all your deliveries at a glance as they are displayed and grouped by the delivery status, such as “shipped”, “in transit”, “delivering”, and “received”.
Quick Tracking
Accurate Tracking
Our app accurately predicts the delivery time and address, with clear, detailed illustration of the package location and whereabouts.
Accurate Tracking
Pick up
Timely
Comprehensive
Convenient
The Cainiao App notifies the user as soon as the package arrives at the station, allowing users to track the delivery with just one click in a timely manner. Users can also check the occupancy of the station at any time and pick up packages at off-peak hours to save time.
The Cainiao App notifies the user as soon as the package arrives at the station, allowing users to track the delivery with just one click in a timely manner. Users can also check the occupancy of the station at any time and pick up packages at off-peak hours to save time.
The Cainiao App notifies the user as soon as the package arrives at the station, allowing users to track the delivery with just one click in a timely manner. Users can also check the occupancy of the station at any time and pick up packages at off-peak hours to save time.
The Cainiao App notifies the user as soon as the package arrives at the station, allowing users to track the delivery with just one click in a timely manner. Users can also check the occupancy of the station at any time and pick up packages at off-peak hours to save time.
The Cainiao App notifies the user as soon as the package arrives at the station, allowing users to track the delivery with just one click in a timely manner. Users can also check the occupancy of the station at any time and pick up packages at off-peak hours to save time.
The Cainiao App notifies the user as soon as the package arrives at the station, allowing users to track the delivery with just one click in a timely manner. Users can also check the occupancy of the station at any time and pick up packages at off-peak hours to save time.
Timely
The Cainiao App notifies the user as soon as the package arrives at the station, allowing users to track the delivery with just one click in a timely manner. Users can also check the occupancy of the station at any time and pick up packages at off-peak hours to save time.
Comprehensive
The information covers all types of delivery lockers and collection points. Connect with family members to manage their packages at any time, check the status with one click, and pick them all up.
Convenient
Tmall or Taobao packages can be delivered to your door. You can select same-day delivery. You may scan the code, click on your phone or scan the check-out code to pick up your packages.
Shipping
Worry-free, hassle-free, convenient shipping
Shipping
Worry-free, hassle-free, convenient shipping
Fast doorstep delivery
Fast doorstep delivery
Courier is one click away for 2 hours delivery with overtime compensation
Worry-free shipping
Worry-free shipping
Lost items during returns and exchanges on T-Mall or Taobao platform will be fully compensated
Hassle-free shipping
Hassle-free shipping
Encrypt your address and phone number to protect your personal privacy data
Convenient shipping
Convenient shipping
Delivery service points and smart cabinets are right around you, so you can easily go downstairs and ship your delivery anytime, anywhere
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